Terms and Conditions

Welcome to WAFQ, a platform that connects customers with providers of digital services and government follow-up services in the Kingdom of Saudi Arabia.

By using the platform or any of its services (including the Raje service for government transactions), you agree to be bound by these Terms and Conditions. This document is a binding legal agreement between you and the WAFQ platform. If you do not agree with any of its terms, please do not use the platform.

• "Platform": the WAFQ website, its app and the related services.
• "Customer": anyone who uses the platform to request services.
• "Provider": any person or entity registered on the platform to provide services, whether a digital service provider or a government follow-up agent.
• "Digital services": design, writing, translation, development and similar services.
• "Raje": follow-up and review with government departments and competent authorities on the customer's behalf.
• "Order": a service request the customer creates on the platform, to which a provider responds with a price offer.
• "Account": a user's registered account on the platform in any role (customer, provider, or both).

1. You must be at least 18 years old to create an account.
2. You must provide true and accurate information when registering, and confirm your email address before using the account.
3. You alone are responsible for keeping your account details and password confidential.
4. You must notify us immediately of any unauthorized use of your account.
5. We may suspend or cancel any account that breaches these terms without prior notice.
6. A user can hold more than one role (customer and provider) in the same account.

The platform offers two kinds of services:

• Digital services: design, writing, translation, software development and more.
• Raje: authorizing a provider to deal with government departments on your behalf.

When you use any of these services, you agree to:

• Not use the platform for any purpose that breaks laws or regulations.
• Provide true and original information and documents.
• Treat providers with respect and professionalism.
• Not try to deal with providers outside the platform to complete transactions.
• Not upload content that infringes the rights of others or breaks applicable regulations.

1. All prices are in Saudi riyals unless stated otherwise.
2. Payment is made in advance, before work starts, with one of the payment methods shown to you at checkout.
3. The platform works as an escrow: the amount is held by the platform until the service is completed and the customer confirms, then it goes to the provider.
4. The platform commission is 10% of every paid order, taken at payment from the provider's share.
5. Prices vary with the type of service and providers' offers, and may change for new orders.

• Cancellations and refunds are governed by the Cancellation and Refund Policy, which the customer accepts before every payment, and which prevails in any conflict.
• If an order is cancelled before the provider starts work, the net amount (90% of the amount paid) goes back to the customer's wallet on the platform; the platform commission (10%) is non-refundable.
• Money that reaches the wallet from a card payment cannot be withdrawn to a bank account: it goes back to the same card within 28 days of the payment, less the refund fee, or is spent on the platform.
• After work starts, cancellation is by agreement: the customer proposes a refund amount and the provider accepts or declines, or a dispute is opened for the platform team to review.
• The customer may request a revision if the result does not match the agreed specifications, within the number of revisions stated in the accepted offer.
• Amounts cannot be refunded after the customer accepts the delivery, or after the order completes automatically.
• In disputes, the platform team reviews the case and takes the appropriate decision.

Providers (service providers and follow-up agents) must:

1. Provide true information and documents when registering, and pass the platform team's review of them.
2. Keep customers' data and documents confidential and not use them for any other purpose.
3. Deliver services on the agreed dates and at the required quality.
4. Not deal with customers outside the platform to complete transactions or bypass the payment system.
5. Accept that the platform commission is taken from the value of every order.
6. Comply with the laws and regulations in force in the Kingdom, especially for the Raje service (government follow-up).

Provider earnings are withdrawn to a Saudi bank account once the platform team has verified its details.

• The platform is a technical intermediary that connects customers and providers, and is not a direct party to performing the service.
• The platform is not responsible for the quality of services delivered by providers; it lets the customer request revisions and open disputes.
• The platform works in good faith to resolve disputes between the parties, but is not legally bound by the outcome of mediation.
• The platform is not liable for any damage resulting from misuse of documents or from the results of delivered services.
• In all cases, the platform's liability is limited to the value of the service actually paid.

• All intellectual property rights of the WAFQ platform (design, trademark, logo, source code) are reserved.
• Users may not copy, modify, distribute or reproduce any part of the platform's content.
• The customer keeps ownership of their original documents and their own content.
• Ownership of deliverables (designs, texts, translations, etc.) passes to the customer after full payment and receipt of the service.

We may end or suspend your account without prior notice in the following cases:

• Breaching any of these Terms and Conditions.
• Providing false or misleading information when registering or while using the platform.
• Using the platform for purposes that break laws or regulations.
• Harming the platform's reputation or other users' experience.
• Non-payment, attempted fraud, or circumventing the escrow system.
• Repeated attempts to deal with providers or customers outside the platform.

• We may change these terms at any time as business needs or regulations require.
• We publish every change on this page and update the "Last updated" date at the top.
• Continuing to use the platform after changes are published counts as accepting the updated terms.

• These Terms and Conditions are governed by and interpreted under the laws of the Kingdom of Saudi Arabia.
• Any dispute arising from use of the platform is referred to the competent authorities and courts in the Kingdom.
• Resolving disputes amicably through negotiation and mediation is preferred before going to court.

For questions about these Terms and Conditions, email or call us through the channels at the bottom of the page, or from the support page.

Address: Riyadh, Kingdom of Saudi Arabia.